PRIVACY POLICY

1. Information We Collect

We collect information that you provide directly to us when using our Services, including:

• Personal Information: Name, email address, phone number, date of birth, time of birth, and place of birth
• Account Information: Username, password, and profile details
• Payment Information: Billing address, payment card details (processed securely by third-party payment providers)
• Consultation Data: Information shared during astrological consultations, chat messages, and session recordings (if applicable)
• Technical Data: IP address, browser type, device information, and usage patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our astrological consultation services
• To process transactions and send related information, including confirmations and invoices
• To create and manage your user account
• To match you with suitable astrology professionals based on your requirements
• To send you technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To send promotional communications (with your consent), such as newsletters and special offers

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Professionals: We share relevant birth details and consultation information with the astrologer assigned to your session
• Service Providers: With third-party vendors who assist us in operating our platform, processing payments, and delivering services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for the platform to function properly (authentication, security)
• Analytics Cookies: Help us understand how users interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Consultation records are retained for a period of 12 months after the session, after which they are securely deleted unless you request earlier removal.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request transfer of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party services you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@astromile.com
• Phone: +91 9177468388
• Address: 13th Street, 47 W 13th St, NY 10011